wellness Etiquette

GREAT XSCAPE FACILITIES: Please understand that in keeping with the serene atmosphere within the spa, cell phones must be switched to silent. Wellness Center operating hours and are strictly available to guests age 21 and older only. 

PUNCTUALITY: Guests are requested to arrive at least 15 minutes prior to your treatment time to complete a consultation card. A late arrival may result in a shorter treatment, or possibly even a forfeited treatment. 

CENTER OPERATING HOURS: From Monday to Sunday, including Public Holidays by appointment only. 

TREATMENTS: All treatments are subject to coaches availability. Prices are subject to change without notice.

CONSULTATION: Please inform your wellness coach of any medical conditions, allergies, intolerances or needs before your session. Please note, sessions are not permitted for pregnant women.

CHANGE ROOMS: You will be provided with a space for your personal items. A gown and a pair of slippers may be utilized for the duration of your visit at the wellness center. Disposable undergarments are available upon request.

SAFETY REGULATIONS: We recommend that you do not wear any jewelry during your visit, and that you keep all valuables (including cell phones) safe in your room. 

PAYMENT: We accept cash, Zelle, debit cards or credit cards for payment. 

AGE RESTRICTION: All guests over the age of 21 are welcome for and sessions and the use of our facilities. 

DRESS CODE: The spa has a no-nudity policy, you will be provided with a gown and slippers. 

CANCELLATION POLICY: A booking cancelLation fee of 50% will be charged on all bookings canceled within 8 hours or less of the appointment time; in the case of a “no-show”, the full cost will be charged. 

GIFT VOUCHERS: Gift vouchers are available from the wellness center. Vouchers can be issued for specific sessions or for a specific value. Vouchers are valid for 1 year from date of issue unless otherwise stated on the voucher. The original gift vouchers must be presented at an appointment to be honored. Gift vouchers may not be redeemed for cash. All Gift Vouchers are non-refundable. 

DISCLAIMER: Every person entering the wellness center or utilizing the facilities and equipment on these premises does so entirely at their own risk and agrees that The Ultimate Xcape Wellness Center, its management and/or wellness coaches jointly or severally, for any loss, injury or death, damages, claim and/or compensation of whatsoever nature. Such person by their entry to these premises for any reason whatsoever waives any and all claims against the aforementioned.

Our gourmet catering is sure to impress your guests. We offer a variety of menu options, including vegetarian and gluten-free options.

We offer affordable pricing for our event space and services. Contact us today to learn more about our pricing and book your wellness session.